Q: How far do you deliver?
We are based out of the High Desert, but we travel all over Southern California, Inland Empire, Riverside, North County, San Diego, Orange County, and LA County.
Q: How do I reserve and lock down my date?
In order to lock in your date (including the items you want), we require a signed agreement, a credit card for our files, along with a 50% deposit of the total fee for the Rental Items, any applicable sales tax, and the delivery charge. Note: the on file credit card will be used for fixing, cleaning and/or replacement costs for any items that become damaged, dirty, and/or missing during the time they are rented.
Q: What forms of payment do you accept?
We accept all major credit cards, cash/check, and even PayPal.
Q: When is the remaining balance due?
The balance is due no later than 10 days prior to your event.
Q: Can I change my order after signing the contract and making a deposit?
We are happy to make any adjustments or additions to your order as long as the pieces you want are available.
Q: Do you have a rental minimum?
We do not have a rental minimum, but we do have a delivery fee.
Note: the delivery fee depends on the location/venue the items will need to be delivered to, send us an email to contact@outofthedustrentals.com if you’d like an approximate delivery quote.
Q: Can I pick up the items myself?
At this time, we only offer in person pick up to professionals in the wedding industry. And, this only applies to pieces that don’t require intensive setup and only if they have the needed assistance to load/unload the items (both upon arrival and at the venue) and a large enough vehicle that can transport the items safely.
Q: Do you do on-site setup & styling?
Yes! We are always available to do on-site staging/styling for any of our pieces. The fee for this service is $25.00 an hour. Contact us if you’d like additional information.
Q: If I don’t see what I want or need under the inventory list….
If you don’t see what you looking for on our website, we are more than happy to help find it or build it for you. Our goal is to create a beautiful experience so your event is everything you’ve envisioned. Just reach out to us and we’ll be more than happy to start the hunt.
Q: Do you have a cancellation policy?
We understand, sometimes unexpected things come up! We offer a full refund if the cancellation takes place 60+ days prior to the event date. If cancelling between 11-59 days prior to your event, we will retain the full 50% deposit, and cancelling within 10 days of your event, you will be responsible for 75% of the full rental amount. What does that mean? That means that we will retain the 50% deposit and you’ll be responsible for an additional 50% of the remaining balance (due to us within 5 days of cancellation notice).
Q: What if the date of my event gets postponed/changes?
If a change occurs to the event date, this is perceived as a cancellation; however, we will try our best to accommodate the new date. Note: We can’t guarantee that the items you originally wanted will be available for that date, but we will do our best to accommodate the change.
Q: What if items get lost or damaged (i.e. damages include spills, chips, breaks, etc.)?
We totally understand that accidents are bound to happen…. If damage occurs to any of our pieces, please DO NOT attempt to fix them or clean them. Please contact us immediately if you notice the damage and we will walk you through on how to safely move the items to a safe location where no further damage can take place. We will look at the item(s) upon arrival and do our best to fix or clean them. In the event that the item(s) cannot be cleaned or fixed, we will inform you and you’ll be responsible for the replacement cost (Note: as an estimate, the cost of replacement typically averages between 3-5 times the rental price). You will be responsible for any and all replacement costs in the event that any item(s) are missing, lost, or stolen.